PRIVACY POLICY
Last updated: 19 August 2026
De Wildeveldt respects your privacy and is committed to protecting the personal information you share with us when you visit our website, contact us, make an enquiry, book a stay or subscribe to our newsletter.
This Privacy Policy explains how we collect, use, store and protect your personal information.
1. WHO WE ARE
De Wildeveldt is a privately stewarded 2000-hectare wilderness on South Africa’s vast West Coast
offering quiet luxury hideaways.
For privacy-related queries, please contact us:
Email: explore@dewildeveldt.com
Telephone: +27 82 082 9780
Location: GPS: 33° 25’ 12”S, 18° 17’ 24”E
2. INFORMATION WE COLLECT
We may collect personal information when you:
- visit or browse our website;
- submit an enquiry or contact form;
- request information about accommodation, experiences, events or retreats;
- make a booking through our website or a third-party booking platform;
- communicate with us by email, telephone, WhatsApp, social media or other channels;
- subscribe to our newsletter or agree to receive marketing communications;
- visit or stay at De Wildeveldt.
The information we collect may include:
- your name and surname;
- contact details, including your email address and telephone number;
- booking details, including dates of stay, number of guests and accommodation preferences;
- special requests, dietary requirements or accessibility requirements, where voluntarily provided;
- payment or billing information, where applicable;
- communication history with us;
- technical and website usage information collected through cookies and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- respond to enquiries and requests;
- process, manage and confirm bookings;
- provide accommodation, hospitality services and guest experiences;
- communicate important information before, during or after your stay;
- arrange optional experiences;
- improve our website, services and guest experience;
- send newsletters and marketing communications where you have opted in or where otherwise permitted by law;
- comply with legal, accounting, tax, safety and operational requirements;
- protect the rights, property and safety of De Wildeveldt, our guests, staff and partners.
4. BOOKING PLATFORMS AND THIRD-PARTY SERVICES
Bookings made through our website may be processed through Little Hotelier, a third-party booking platform. Little Hotelier may collect and process your personal information in accordance with its own privacy policy and terms.
We may also use trusted third-party service providers for website hosting, analytics, email and newsletter communications, payment processing, booking management, advertising and operational support. These providers may process personal information where necessary to provide their services to us.
5. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to provide website functionality, understand website traffic, analyse how visitors use our website and support our marketing activities.
We may use third-party analytics and advertising technologies, including Meta technologies, which may collect or receive information about your use of our website and device. This information may be used to measure the effectiveness of our advertising and help us provide more relevant advertising.
Where required, we will request your consent before using non-essential cookies or similar tracking technologies. You can manage your preferences through our cookie consent settings and may also manage cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of our website.
6. DIRECT MARKETING AND NEWSLETTERS
If you choose to subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you occasional updates about De Wildeveldt, including special offers, events, and related experiences.
We may use a third-party email marketing service provider to manage newsletter subscriptions and communications. When you subscribe, your name, email address and any other information you voluntarily provide may be processed by that provider in accordance with its own privacy policy.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
7. SHARING OF PERSONAL INFORMATION
We respect your privacy and do not sell or rent your personal information to third parties.
We may share information only with trusted service providers where necessary to operate our business and provide our services. This may include providers that help us manage bookings, process payments, send newsletters, operate our website or analyse website performance.
We may also disclose information where required or permitted by law.
We take reasonable steps to ensure that any service providers handling personal information do so responsibly and only for the purposes for which the information was provided.
8. SECURITY OF YOUR INFORMATION
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
While we take reasonable precautions, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. RETENTION OF INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Booking, financial and guest records may be retained where necessary for legal, tax, accounting, dispute-resolution or operational purposes.
10. YOUR RIGHTS
Subject to applicable law, you may request to:
- access the personal information we hold about you;
- correct or update your personal information;
- object to certain processing of your personal information;
- request the deletion of your personal information, where legally permissible;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, please contact us at explore@dewildeveldt.com
11. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children without the consent of a parent or legal guardian. If you believe that a child has provided us with personal information without appropriate consent, please contact us.
12. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites or platforms, including booking platforms, social media platforms, video platforms and partner websites.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised Last updated date.